VideoAsk experienced a minor incident on June 3, 2021 affecting API and Website, Web App and videoasks, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
APIWebsite, Web App and videoasks
Update timeline
- identified Jun 03, 2021, 08:28 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 03, 2021, 08:28 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 03, 2021, 08:34 AM UTC
A task in our database was taking longer than expected and slowing our services down. The task is now completed and Videoask should be available again.
- resolved Jun 03, 2021, 08:42 AM UTC
This incident has been resolved.