VideoAsk incident

Responses are not appearing in creator inbox

Critical Resolved View vendor source →

VideoAsk experienced a critical incident on July 5, 2023 affecting Website, Web App and videoasks, lasting 4h 19m. The incident has been resolved; the full update timeline is below.

Started
Jul 05, 2023, 06:44 PM UTC
Resolved
Jul 05, 2023, 11:04 PM UTC
Duration
4h 19m
Detected by Pingoru
Jul 05, 2023, 06:44 PM UTC

Affected components

Website, Web App and videoasks

Update timeline

  1. investigating Jul 05, 2023, 06:44 PM UTC

    We are currently investigating an issue where responses submitted by a respondent are not appearing in the creator's inbox. This outage is also impacting webhooks and email notifications.

  2. monitoring Jul 05, 2023, 07:53 PM UTC

    A fix has been implemented and we are monitoring the results. VideoAsk should start functioning normally in approximately 30 minutes. Responses and replies that were sent during the outage should appear in your inbox shortly.

  3. resolved Jul 05, 2023, 11:04 PM UTC

    This incident has been resolved.