VideoAsk incident

Videoasks using custom subdomains aren't loading

Critical Resolved View vendor source →

VideoAsk experienced a critical incident on August 23, 2023 affecting Website, Web App and videoasks, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2023, 07:44 AM UTC
Resolved
Aug 23, 2023, 08:07 AM UTC
Duration
23m
Detected by Pingoru
Aug 23, 2023, 07:44 AM UTC

Affected components

Website, Web App and videoasks

Update timeline

  1. identified Aug 23, 2023, 07:44 AM UTC

    We have identified a service interruption impacting videoasks using custom subdomains. We are working on a resolution with highest priority. We're sorry for any inconvenience this is causing.

  2. monitoring Aug 23, 2023, 07:59 AM UTC

    A fix has been implemented and we are monitoring the results. Thank you for your patience & understanding.

  3. resolved Aug 23, 2023, 08:07 AM UTC

    We are glad to inform you that a fix has been implemented and the incident resolved. Thank you