VideoAsk experienced a critical incident on August 22, 2023 affecting Website, Web App and videoasks, lasting 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 22, 2023, 07:28 PM UTC
We are currently investigating an issue where some creators cannot log into their VideoAsk accounts via Typeform login.
- investigating Aug 22, 2023, 08:21 PM UTC
We are currently investigating an issue where some creators cannot log into their VideoAsk accounts via Typeform login. As a temporary workaround, you should be able to log into VideoAsk via Typeform from a private/Incognito window in your browser.
- identified Aug 22, 2023, 08:40 PM UTC
The issue has been identified and a fix is being implemented. In the meantime, you can use these workarounds to log into your VideoAsk account: - Option #1: Log in using a private/Incognito window in your browser. - Option #2: If you get stuck in an infinite login loop, open your browser's developer console. While you're stuck in the loop, clear your storage for the webpage. Here is a screenshot showing where to find this option in Chrome: https://drive.google.com/file/d/13oUiGTyY9yOARTI0POTqwtaaR89FcRt7/view?usp=sharing
- identified Aug 23, 2023, 08:00 AM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 23, 2023, 08:29 AM UTC
This incident has been resolved.