VideoAsk incident

Users can not log into VideoAsk

Critical Resolved View vendor source →

VideoAsk experienced a critical incident on October 30, 2023 affecting Website, Web App and videoasks, lasting 11h 39m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2023, 09:00 PM UTC
Resolved
Oct 31, 2023, 08:40 AM UTC
Duration
11h 39m
Detected by Pingoru
Oct 30, 2023, 09:00 PM UTC

Affected components

Website, Web App and videoasks

Update timeline

  1. investigating Oct 30, 2023, 09:00 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 30, 2023, 09:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 31, 2023, 08:40 AM UTC

    This incident has been resolved.