VideoAsk experienced a major incident on June 5, 2020, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jun 05, 2020, 10:41 AM UTC
Due to a bad code deploy the following issues we're reported on the platform and were fixed within 10 minutes: - Loading contacts in the videoask inbox. - Submitting contact info in a videoask (data was saved but the respondent would have seen an error screen). - Some webhooks didn’t trigger, which have now been post-processed.