VideoAsk experienced a critical incident on September 14, 2020 affecting API and Website, Web App and videoasks, lasting 3h 19m. The incident has been resolved; the full update timeline is below.
Affected components
APIWebsite, Web App and videoasks
Update timeline
- investigating Sep 14, 2020, 09:59 AM UTC
We are currently investigating an issue affecting the entire platform. App and forms are currently down.
- monitoring Sep 14, 2020, 10:14 AM UTC
We're back up. Our sincere apologies for any inconvenience caused.
- resolved Sep 14, 2020, 01:19 PM UTC
We have continued monitoring systems closely since end of downtime (10:14 UTC). All systems have been working well since.