VideoAsk incident

Degraded performance

Critical Resolved View vendor source →

VideoAsk experienced a critical incident on September 15, 2020 affecting API and Website, Web App and videoasks, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2020, 03:22 PM UTC
Resolved
Sep 15, 2020, 04:12 PM UTC
Duration
49m
Detected by Pingoru
Sep 15, 2020, 03:22 PM UTC

Affected components

APIWebsite, Web App and videoasks

Update timeline

  1. investigating Sep 15, 2020, 03:22 PM UTC

    We are currently investigating significantly degraded performance across the platform.

  2. investigating Sep 15, 2020, 04:01 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 15, 2020, 04:05 PM UTC

    We're back online but still investigating. Our sincere apologies for the disruption.

  4. monitoring Sep 15, 2020, 04:06 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 15, 2020, 04:12 PM UTC

    This incident has been resolved.