VideoAsk incident

Live recording on VideoAsk down

Minor Resolved View vendor source →

VideoAsk experienced a minor incident on November 15, 2020 affecting Website, Web App and videoasks, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2020, 05:45 PM UTC
Resolved
Nov 15, 2020, 06:34 PM UTC
Duration
48m
Detected by Pingoru
Nov 15, 2020, 05:45 PM UTC

Affected components

Website, Web App and videoasks

Update timeline

  1. identified Nov 15, 2020, 05:45 PM UTC

    We're investigating an issue with Live Recording on VideoAsk. We are switching all videoasks to use Uploaded Recording whilst we fix the issue.

  2. identified Nov 15, 2020, 05:46 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 15, 2020, 06:11 PM UTC

    We have implemented a fix and are currently re-processing a number of videos that have got stuck in the transcoding pipeline.

  4. resolved Nov 15, 2020, 06:34 PM UTC

    The incident is now resolved and we've just turned Live Recording back on for all videoasks that are set to use Live Recording. We still have a backlog of videos to re-process.