VideoAsk experienced a major incident on March 9, 2022 affecting Website, Web App and videoasks, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Website, Web App and videoasks
Update timeline
- investigating Mar 09, 2022, 09:28 PM UTC
We are currently investigating an issue where audio and video content is not being processed. Responses, creator replies, and respondent replies are affected. Text responses do not appear to be affected.
- monitoring Mar 09, 2022, 09:44 PM UTC
This incident appears to be related to an Amazon Web Services (AWS) outage, which has now been resolved. Audio and video content that was stuck in processing during the outage should now start reprocessing. Affected audio and video content should become available soon.
- resolved Mar 09, 2022, 09:54 PM UTC
This incident has been resolved.