VideoAsk experienced a notice incident on November 9, 2022 affecting Website, Web App and videoasks, lasting 13h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 09, 2022, 07:11 PM UTC
We are currently investigating an issue related to responses not appearing in the inbox and email notifications not being sent.
- identified Nov 09, 2022, 07:21 PM UTC
The issue has been identified and a fix is being implemented.
- investigating Nov 09, 2022, 07:27 PM UTC
We are currently investigating an issue related to responses not appearing in the inbox and email notifications not being sent. Responses that are submitted during this outage should eventually arrive in your inbox. Responses appear to be delayed by 15-20 minutes. Email notifications appear to be delayed by approximately 30 minutes.
- monitoring Nov 09, 2022, 08:27 PM UTC
This delay in processing responses and email notifications was caused by an unusually high volume of text responses, which created a bottleneck in our systems. Response and email notification processing times should return to normal within several hours.
- monitoring Nov 09, 2022, 10:44 PM UTC
Issue has been resolved.
- resolved Nov 10, 2022, 09:08 AM UTC
This incident has been resolved.