VideoAsk incident

Delay with processing responses, transcripts, and email notifications

Critical Resolved View vendor source →

VideoAsk experienced a critical incident on December 2, 2022 affecting API and Website, Web App and videoasks, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2022, 03:39 PM UTC
Resolved
Dec 02, 2022, 04:18 PM UTC
Duration
38m
Detected by Pingoru
Dec 02, 2022, 03:39 PM UTC

Affected components

APIWebsite, Web App and videoasks

Update timeline

  1. investigating Dec 02, 2022, 03:39 PM UTC

    Our team is currently investigating an issue where new responses, transcripts, and email notifications are delayed.

  2. identified Dec 02, 2022, 03:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 02, 2022, 03:57 PM UTC

    All responses submitted during this downtime should be processed within the next 15-20 minutes. New responses, transcripts, and email notifications should return to processing as normal at that point.

  4. resolved Dec 02, 2022, 04:18 PM UTC

    This incident has been resolved.