VideoAsk incident

Issue with uploading, processing, and transcribing videos

Minor Resolved View vendor source →

VideoAsk experienced a minor incident on June 13, 2023 affecting Website, Web App and videoasks, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 07:48 PM UTC
Resolved
Jun 13, 2023, 09:35 PM UTC
Duration
1h 46m
Detected by Pingoru
Jun 13, 2023, 07:48 PM UTC

Affected components

Website, Web App and videoasks

Update timeline

  1. identified Jun 13, 2023, 07:48 PM UTC

    Degraded performance with some Amazon Web Service (AWS) tools is causing issues with uploading, processing, and transcribing videos in VideoAsk. Updates on this incident can be viewed through AWS directly here: https://health.aws.amazon.com/health/status

  2. identified Jun 13, 2023, 09:34 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jun 13, 2023, 09:35 PM UTC

    This incident has been resolved.