VideoAsk incident

VideoAsk Checkout page - degraded - Users are not able to pay/upgrade

Notice Resolved View vendor source →

VideoAsk experienced a notice incident on June 14, 2023 affecting Subscriptions, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Jun 14, 2023, 01:04 PM UTC
Resolved
Jun 14, 2023, 03:07 PM UTC
Duration
2h 2m
Detected by Pingoru
Jun 14, 2023, 01:04 PM UTC

Affected components

Subscriptions

Update timeline

  1. identified Jun 14, 2023, 01:04 PM UTC

    We have identified a traffic interruption impacting our checkout page. Users paying or upgrading may be impacted. We are working on resolution with high priority. We are really sorry for any inconvenience this is causing. Next update in 20-30 minutes or as soon as it's available.

  2. identified Jun 14, 2023, 01:59 PM UTC

    We are continuing to work on a fix for this issue. Apologies again for any inconvenience this is causing.

  3. resolved Jun 14, 2023, 03:07 PM UTC

    We are glad to inform you that a fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thank you for your patience.