VideoAsk incident

Issue with with uploading & processing videos

Critical Resolved View vendor source →

VideoAsk experienced a critical incident on May 1, 2024 affecting Website, Web App and videoasks, lasting 7d 1h. The incident has been resolved; the full update timeline is below.

Started
May 01, 2024, 08:42 AM UTC
Resolved
May 08, 2024, 10:23 AM UTC
Duration
7d 1h
Detected by Pingoru
May 01, 2024, 08:42 AM UTC

Affected components

Website, Web App and videoasks

Update timeline

  1. investigating May 01, 2024, 08:42 AM UTC

    Our team is currently investigating an issue where new responses can't be submitted. We appreciate your patience and understanding during this time. Please check back for updates. Thank you for your continued support.

  2. identified May 01, 2024, 09:54 AM UTC

    Our technical support team has identified that the problem currently occurs with the Streamed recording method. To resolve this issue promptly, we advise you to switch the recording method in your forms from Streamed to Uploaded. For guidance on switching recording methods, please refer to this article: https://www.videoask.com/help/video-audio/360044119891-what-s-the-difference-between-an-uploaded-recording-and-a-streamed-recording Our team will continue to investigate why the Streamed version is failing. Please check back for updates. Again we appreciate your patience and understanding during this time. Thank you for your continued support.

  3. resolved May 08, 2024, 10:23 AM UTC

    This incident has been resolved.