Miami location downtime

Update timeline

1. investigating Jan 23, 2025, 07:21 PM UTC

   Path.net is down in Miami at the moment caused the location to be unreachable at the moment

2. resolved Feb 01, 2025, 01:55 PM UTC

   Thank you for your patience. We appreciate that most of our affected Miami customers have been understanding during this situation. We've been working tirelessly to find the best possible solution for everyone following yesterday's news about Path.net. What happened? On January 23rd, our Miami location went down due to a complete outage of the Path.net network. Since our servers were colocated in the same rack as Path.net, they were directly affected. For the first five days, we received no meaningful updates from the Path team. Eventually, after a series of false promises, we were informed of an "electrical issue" in their cabinet. Shortly after, other Path.net locations—including Singapore, Tokyo, Madrid, Chicago, San Jose, and Phoenix—also went offline. Yesterday, Path.net finally made an official statement confirming what we had already suspected based on the information we received before: they failed to meet their financial obligations to Equinix, leading to power being cut from their racks. Fortunately, Miami was the last location where we were still using Path.net; all other locations had already been migrated to a new network. What’s next? We’ve been working around the clock to deploy replacement servers, and we’re happy to announce that they are now fully operational. To compensate for the downtime, all affected Miami customers will receive one month of free hosting, in accordance with our ToS. Additionally, we’ve upgraded all Miami servers from AMD Ryzen 5950X to AMD Ryzen 7950X3D, delivering a significant performance boost. New login details will be sent via email shortly so customers can regain access to their servers. What about the data? At this time, the status of your previous data remains uncertain. Path.net has stated that they plan to "relocate datacenters soon," but they have provided no ETA. While the data is still intact and has not been removed, we have serious doubts about their ability to restore access. Given Path.net’s lack of transparency throughout this process, we cannot guarantee any timeline or outcome. If the data becomes available again, affected customers will have the option to request it be attached as a secondary drive to their new server, allowing them to recover their files. Or if you have a backup yourself you can obviously restore that on the new server. Final Thoughts We deeply regret the situation and the impact it has had on our customers. Throughout this process, we have done our best to keep you informed and to resolve the issue as efficiently as possible. We appreciate your support and understanding, and we hope the actions we've taken help make up for this unexpected disruption. Thank you, VibeGAMES Team