Vi Trust incident

VI Now and Rest API Performance

Minor Resolved View vendor source →

Vi Trust experienced a minor incident on November 14, 2023 affecting Batch API and Global eGiftcard API and 1 more component, lasting 7h 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2023, 05:57 PM UTC
Resolved
Nov 15, 2023, 01:29 AM UTC
Duration
7h 31m
Detected by Pingoru
Nov 14, 2023, 05:57 PM UTC

Affected components

Batch APIGlobal eGiftcard APIRecipient PlatformRest APIVisa and MastercardVI Now Client Portal

Update timeline

  1. investigating Nov 14, 2023, 05:57 PM UTC

    We have received reports of intermittent latency across REST API and VI Now. We are currently investigating the issue.

  2. monitoring Nov 14, 2023, 08:14 PM UTC

    Intermittent latency is resolved. We are continuing to monitor.

  3. resolved Nov 15, 2023, 01:29 AM UTC

    This incident has been resolved.