Vi Trust incident

Reports of latency

Notice Resolved View vendor source →

Vi Trust experienced a notice incident on November 27, 2023 affecting Batch API and Global eGiftcard API and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2023, 02:26 AM UTC
Resolved
Nov 27, 2023, 03:31 AM UTC
Duration
1h 4m
Detected by Pingoru
Nov 27, 2023, 02:26 AM UTC

Affected components

Batch APIGlobal eGiftcard APIRecipient PlatformRest APIVisa and MastercardVI Now Client Portal

Update timeline

  1. investigating Nov 27, 2023, 02:26 AM UTC

    We are currently investigating this issue.

  2. monitoring Nov 27, 2023, 03:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 27, 2023, 03:31 AM UTC

    This incident has been resolved.