Vi Trust incident

VI Now and Rest API Performance

Minor Resolved View vendor source →

Vi Trust experienced a minor incident on November 27, 2023 affecting Batch API and Global eGiftcard API and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2023, 02:47 PM UTC
Resolved
Nov 27, 2023, 03:14 PM UTC
Duration
27m
Detected by Pingoru
Nov 27, 2023, 02:47 PM UTC

Affected components

Batch APIGlobal eGiftcard APIRecipient PlatformRest APIVisa and MastercardVI Now Client Portal

Update timeline

  1. investigating Nov 27, 2023, 02:47 PM UTC

    We have received reports of intermittent latency across REST API and VI Now. We are currently investigating the issue.

  2. investigating Nov 27, 2023, 03:03 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 27, 2023, 03:14 PM UTC

    This incident has been resolved.