Vi Trust incident

Cardholder Site Latency

Minor Resolved View vendor source →

Vi Trust experienced a minor incident on November 27, 2023 affecting Recipient Platform, lasting 8h 46m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2023, 03:16 PM UTC
Resolved
Nov 28, 2023, 12:02 AM UTC
Duration
8h 46m
Detected by Pingoru
Nov 27, 2023, 03:16 PM UTC

Affected components

Recipient Platform

Update timeline

  1. investigating Nov 27, 2023, 03:16 PM UTC

    We have received reports of intermittent latency across our cardholder site. We are currently investigating the issue.

  2. monitoring Nov 27, 2023, 10:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 27, 2023, 10:46 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 28, 2023, 12:02 AM UTC

    This incident has been resolved.