Vi Trust experienced a minor incident on May 9, 2024 affecting Recipient Platform, lasting 3h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Recipient Platform
Update timeline
- investigating May 09, 2024, 02:50 PM UTC
We are experiencing intermittent issues with various eGift Card redemptions for several currencies across Europe. We will provide an update once it's resolved.
- identified May 09, 2024, 04:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 09, 2024, 05:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 09, 2024, 06:33 PM UTC
This incident has been resolved.