Vi Trust incident

Cloudflare Global Outage

Notice Resolved View vendor source →

Vi Trust experienced a notice incident on November 18, 2025 affecting Batch API and Global eGiftcard API and 1 more component, lasting 3h 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 11:45 AM UTC
Resolved
Nov 18, 2025, 03:21 PM UTC
Duration
3h 35m
Detected by Pingoru
Nov 18, 2025, 11:45 AM UTC

Affected components

Batch APIGlobal eGiftcard APIRecipient PlatformRest APIVisa and MastercardVI Now Client PortalWebhooks

Update timeline

  1. identified Nov 18, 2025, 02:11 PM UTC

    We’re experiencing service disruptions due to an ongoing Cloudflare outage. Our team is monitoring the situation and will provide updates as Cloudflare restores normal operations

  2. identified Nov 18, 2025, 02:14 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 18, 2025, 02:43 PM UTC

    A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

  4. resolved Nov 18, 2025, 03:21 PM UTC

    This incident has been resolved.