VEXXHOST incident

Increased API Errors Due to Network Provider Packet Loss

Minor Resolved View vendor source →

VEXXHOST experienced a minor incident on October 3, 2025 affecting Identity and Identity and 1 more component, lasting 4h 21m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2025, 02:38 AM UTC
Resolved
Oct 03, 2025, 07:00 AM UTC
Duration
4h 21m
Detected by Pingoru
Oct 03, 2025, 02:38 AM UTC

Affected components

IdentityIdentityKey ManagementKey ManagementImage StorageImage StorageBlock StorageBlock StorageComputeCompute

Update timeline

  1. identified Oct 03, 2025, 02:38 AM UTC

    We are currently experiencing elevated API error rates caused by packet loss from an upstream network provider. The packet loss is affecting connectivity across paths between multiple sites, leading to intermittent failures for some requests. Our team is actively monitoring the situation and working with the provider to mitigate the impact. We will provide updates as soon as more information is available.

  2. resolved Oct 04, 2025, 01:40 AM UTC

    This incident has been resolved.