Vev experienced a major incident on November 18, 2025 affecting Platform and Standard Hosting and 1 more component, lasting 6h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:31 PM UTC
We are currently experiencing widespread downtime across our platform. This includes: - Access to the platform dashboard - Published projects hosted through our standard hosting - Content delivered via our CDN This outage is due to an ongoing incident with one of our infrastructure providers, Cloudflare. Cloudflare has reported widespread 500 errors, along with issues affecting their Dashboard and API. They are actively investigating and working on remediation. Cloudflare’s latest updates: - 12:21 UTC: “We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts.” - 12:03 UTC: “We are continuing to investigate this issue.” - Earlier: “Cloudflare is aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors… We are working to understand the full impact and mitigate this problem.” We will continue to monitor the situation closely and provide updates as Cloudflare progresses with the fix. Thank you for your patience.
- identified Nov 18, 2025, 01:23 PM UTC
Cloudflare has been able to identify the root cause of the issue and are working on a fix. Update - We have made changes that have allowed Cloudflare Access and WARP to recover. Error levels for Access and WARP users have returned to pre-incident rates. We have re-enabled WARP access in London. We are continuing to work towards restoring other services. Nov 18, 2025 - 13:13 UTC Identified - The issue has been identified and a fix is being implemented. Nov 18, 2025 - 13:09 UTC
- monitoring Nov 18, 2025, 02:47 PM UTC
Cloudflare are reporting the issue has been resolved, and are monitoring to ensure all services are back to normal.
- resolved Nov 18, 2025, 07:21 PM UTC
This incident has been resolved.