Vev incident

Animations missing from projects

Minor Resolved View vendor source →

Vev experienced a minor incident on November 2, 2021 affecting Platform, lasting 19h 13m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2021, 03:01 PM UTC
Resolved
Nov 03, 2021, 10:15 AM UTC
Duration
19h 13m
Detected by Pingoru
Nov 02, 2021, 03:01 PM UTC

Affected components

Platform

Update timeline

  1. investigating Nov 02, 2021, 03:01 PM UTC

    Animations are missing from Design Editor projects. We are currently investigating the issue and will update once a solution has been found. Currently, animations on all past published content with animations are working. We recommend you do not re-publish otherwise animations may be removed until we find a solution.

  2. monitoring Nov 02, 2021, 03:16 PM UTC

    We found some issues related to old elements which broke because of changes in release today

  3. monitoring Nov 02, 2021, 03:18 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 03, 2021, 10:15 AM UTC

    Issue seems to have been resolved