Vev incident

Possible "network timeout" error when publishing

Minor Resolved View vendor source →

Vev experienced a minor incident on June 15, 2023 affecting Staging and Standard Hosting and 1 more component, lasting 4h 31m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2023, 07:57 AM UTC
Resolved
Jun 15, 2023, 12:28 PM UTC
Duration
4h 31m
Detected by Pingoru
Jun 15, 2023, 07:57 AM UTC

Affected components

StagingStandard HostingCDNSFTPFTP(S)Amazon S3WebhookPublishing

Update timeline

  1. investigating Jun 15, 2023, 07:57 AM UTC

    Some users report an unexpected error when publishing projects; the issue is currently under investigation.

  2. investigating Jun 15, 2023, 08:10 AM UTC

    We've identified the issue and it's related to Google Cloud Storage timing out.

  3. identified Jun 15, 2023, 10:36 AM UTC

    We're still working on a fix. For now, republishing your project works as a temporary solution.

  4. monitoring Jun 15, 2023, 11:03 AM UTC

    A fix has been implemented and we're now closely monitoring its progress.

  5. resolved Jun 15, 2023, 12:28 PM UTC

    The issue has been successfully resolved, and publishing should now function normally.