Verst Logistics experienced a major incident on August 7, 2022 affecting Korber - WMS, lasting 5d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 09, 2022, 11:47 PM UTC
A core WMS Server did not come back online after scheduled maintenance. Services affected are RF connectivity and Printing.
- investigating Aug 09, 2022, 11:47 PM UTC
A core server rebuild was recommended by the vendor to ensure performance and stability of services. Rebuild underway @ 20:05 EST.
- identified Aug 09, 2022, 11:57 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 09, 2022, 11:59 PM UTC
Connectivity (RF Scanning) issue resolved
- identified Aug 10, 2022, 12:02 AM UTC
Printing services are partially restored.
- identified Aug 10, 2022, 12:03 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 10, 2022, 12:56 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 10, 2022, 12:56 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 10, 2022, 05:45 PM UTC
SSRS Printing has been restored. Continuing to monitor.
- resolved Aug 13, 2022, 02:34 PM UTC
This incident has been resolved.