Vero incident

Issues calculating segments and sending newsletters

Minor Resolved View vendor source →

Vero experienced a minor incident on June 17, 2020 affecting Reports data availability (Vero default and Mailgun integrations) and Reports data availability (Sendgrid and other non-Mailgun integrations) and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2020, 03:37 AM UTC
Resolved
Jun 18, 2020, 05:05 AM UTC
Duration
1d 1h
Detected by Pingoru
Jun 17, 2020, 03:37 AM UTC

Affected components

Reports data availability (Vero default and Mailgun integrations)Reports data availability (Sendgrid and other non-Mailgun integrations)Vero 1.0: Segment calculationVero 1.0: Newsletter processing

Update timeline

  1. investigating Jun 17, 2020, 03:37 AM UTC

    We are currently investigating an issue affecting the calculation of segments which will mean your newsletter may experience delays if attempting to send.

  2. identified Jun 17, 2020, 03:55 AM UTC

    We believe the issue has been resolved now and we are processing the backlog of segment queries and newsletters.

  3. monitoring Jun 17, 2020, 05:01 AM UTC

    Segments and newsletters are now processing real time. We'll continue to monitor. Please email [email protected] if you have any questions about your account.

  4. monitoring Jun 18, 2020, 01:14 AM UTC

    Confirming that newsletters did in fact send yesterday, however we're seeing instances where campaign results were not able to display in the UI. We're working to ensure these are updated ASAP. If you have any questions please email [email protected]

  5. resolved Jun 18, 2020, 05:05 AM UTC

    We can confirm that all statistics are now indexed in the UI and this issue is resolved.