Vero incident

Event and email processing delays

Critical Resolved View vendor source →

Vero experienced a critical incident on December 7, 2021 affecting Transactional emails and Vero 1.0: Newsletter processing and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 10:11 AM UTC
Resolved
Dec 07, 2021, 11:01 AM UTC
Duration
50m
Detected by Pingoru
Dec 07, 2021, 10:11 AM UTC

Affected components

Transactional emailsVero 1.0: Newsletter processingWorkflowsBehavioral emailsVero 2.0: Newsletter processing

Update timeline

  1. investigating Dec 07, 2021, 10:11 AM UTC

    We are currently seeing delays in event and email processing and we're investigating. No events or emails have been lost.

  2. identified Dec 07, 2021, 10:20 AM UTC

    The issue has been identified and a fix is being implemented

  3. monitoring Dec 07, 2021, 10:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 07, 2021, 11:01 AM UTC

    This incident has been resolved, we are continuing to monitor for further issues.