Vero experienced a major incident on December 7, 2021 affecting Vero 1.0: Ingestion API, lasting 16h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2021, 04:49 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- identified Dec 07, 2021, 05:05 PM UTC
We've identified an issue with an upstream service provider and will update again when we have further information on a fix
- identified Dec 07, 2021, 05:53 PM UTC
We've seen some improvements in API performance and error rates however we are still impacted at this time, our upstream service provider is working on a fix
- monitoring Dec 07, 2021, 07:39 PM UTC
We're still waiting on a resolution from our upstream service provider, but thanks to their mitigation efforts we've seen a return to typical API performance and error rates in the past hour. We will continue to monitor for further issues.
- monitoring Dec 08, 2021, 12:33 AM UTC
API performance and error rates have continued to be at normal levels over the past few hours. We are still awaiting confirmation of final resolution from our upstream service provider but in the meantime we will continue to monitor for further issues.
- resolved Dec 08, 2021, 09:37 AM UTC
This incident has been resolved.