Vero incident

Issue reporting delivered, opened and clicked results

Minor Resolved View vendor source →

Vero experienced a minor incident on February 3, 2022 affecting Reports data availability (Vero default and Mailgun integrations) and Reports data availability (Sendgrid and other non-Mailgun integrations), lasting 13h 54m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2022, 12:32 PM UTC
Resolved
Feb 04, 2022, 02:26 AM UTC
Duration
13h 54m
Detected by Pingoru
Feb 03, 2022, 12:32 PM UTC

Affected components

Reports data availability (Vero default and Mailgun integrations)Reports data availability (Sendgrid and other non-Mailgun integrations)

Update timeline

  1. investigating Feb 03, 2022, 12:32 PM UTC

    We're currently unable to record delivered, opened and clicked email results. This means that in both your logs and reports, emails will look sent but not delivered. We can confirm emails are currently delivering and we are working to ensure all email results are up to date in the UI. This will affect AB tests, segments and filters referencing email results. If you have any questions please email [email protected].

  2. identified Feb 03, 2022, 04:29 PM UTC

    The team has identified the root cause and implemented a fix. Newly generated email logs will appear in the UI. We are currently working on recovering logs that were missed since 2022-02-02 21:30 UTC.

  3. monitoring Feb 03, 2022, 06:11 PM UTC

    The previously mentioned fix has resolved the issue. The team is continuing to work to recover missed email event logs.

  4. resolved Feb 04, 2022, 02:26 AM UTC

    We can confirm this incident is now resolved. If you have any questions about the impact to your account please email [email protected].