Vero incident

Event and email processing delays

Minor Resolved View vendor source →

Vero experienced a minor incident on July 21, 2022 affecting Vero 1.0: Ingestion API and Transactional emails and 1 more component, lasting 13h 34m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2022, 11:48 AM UTC
Resolved
Jul 22, 2022, 01:23 AM UTC
Duration
13h 34m
Detected by Pingoru
Jul 21, 2022, 11:48 AM UTC

Affected components

Vero 1.0: Ingestion APITransactional emailsVero 1.0: Newsletter processingWorkflowsBehavioral emailsVero 2.0: Newsletter processing

Update timeline

  1. investigating Jul 21, 2022, 11:48 AM UTC

    We are currently seeing delays in event and email processing. Although we have scaled up additional capacity we're still investigating the root cause. No events or emails have been lost.

  2. resolved Jul 22, 2022, 01:23 AM UTC

    This incident has been resolved.