Vero incident

Delays in automated email processing

Minor Resolved View vendor source →

Vero experienced a minor incident on June 20, 2024 affecting Vero 1.0: Ingestion API and Reports data availability (Vero default and Mailgun integrations) and 1 more component, lasting 3h 57m. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2024, 09:08 AM UTC
Resolved
Jun 20, 2024, 01:05 PM UTC
Duration
3h 57m
Detected by Pingoru
Jun 20, 2024, 09:08 AM UTC

Affected components

Vero 1.0: Ingestion APIReports data availability (Vero default and Mailgun integrations)Transactional emailsReports data availability (Sendgrid and other non-Mailgun integrations)WorkflowsBehavioral emails

Update timeline

  1. investigating Jun 20, 2024, 09:08 AM UTC

    We're investigating reports of delays processing API events and triggering automated campaigns.

  2. investigating Jun 20, 2024, 09:49 AM UTC

    We are still investigating. We apologise for the delay. We will provide further updates as soon as we can.

  3. monitoring Jun 20, 2024, 11:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 20, 2024, 01:05 PM UTC

    This incident has been resolved.