Vero incident

API Outage

Major Resolved View vendor source →

Vero experienced a major incident on July 29, 2024 affecting Vero 1.0: Ingestion API and Reports data availability (Vero default and Mailgun integrations) and 1 more component, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2024, 07:14 PM UTC
Resolved
Jul 29, 2024, 09:02 PM UTC
Duration
1h 48m
Detected by Pingoru
Jul 29, 2024, 07:14 PM UTC

Affected components

Vero 1.0: Ingestion APIReports data availability (Vero default and Mailgun integrations)Logs page activityReports data availability (Sendgrid and other non-Mailgun integrations)Vero 2.0: Reports data availability

Update timeline

  1. investigating Jul 29, 2024, 07:14 PM UTC

    We are currently experiencing an API outage. Our platform team is investigating but has yet to identify a root cause.

  2. resolved Jul 29, 2024, 09:02 PM UTC

    The root cause of the issue has been identified, and an appropriate configuration change has been made. Service appears to be restored, and we are marking this issue as resolved. We will continue to monitor but do not anticipate additional issues. Please reach out to [email protected] with any questions or concerns.