Vercel experienced a major incident on March 31, 2026 affecting Support Center, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Support Center
Update timeline
- investigating Mar 31, 2026, 01:10 PM UTC
We are currently investigating reports of elevated errors when submitting support cases. Some customers may experience timeouts when creating support tickets. We will share updates as they become available.
- monitoring Mar 31, 2026, 01:16 PM UTC
A fix has been implemented and we are monitoring the results. We will share updates as they become available.
- monitoring Mar 31, 2026, 01:16 PM UTC
Support case submission has been confirmed to be functioning normally. We will share updates as they become available.
- resolved Mar 31, 2026, 01:29 PM UTC
This incident has been resolved.