Vercel incident

Support cases cannot be submitted

Minor Resolved View vendor source →

Vercel experienced a minor incident on May 18, 2026 affecting Support Chat, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 03:00 PM UTC
Resolved
May 18, 2026, 03:41 PM UTC
Duration
40m
Detected by Pingoru
May 18, 2026, 03:00 PM UTC

Affected components

Support Chat

Update timeline

  1. investigating May 18, 2026, 03:00 PM UTC

    We are investigating an issue where support cannot be submitted through the dashboard.

  2. monitoring May 18, 2026, 03:17 PM UTC

    We have implemented a fix. New support cases can be created. We continue to monitor.

  3. resolved May 18, 2026, 03:41 PM UTC

    The incident is resolved and support cases can be submitted again.