Veracode experienced a notice incident on March 20, 2025 affecting Platform and Policy Service, lasting 3h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 20, 2025, 03:45 PM UTC
Investigating the issue.
- investigating Mar 20, 2025, 03:52 PM UTC
Policy evaluation is degraded in US Commercial resulting in some customer policy compliance status updates being delayed. The root cause is being investigated. An update will be provided at 12:30PM EDT
- investigating Mar 20, 2025, 04:32 PM UTC
We are continuing to investigate this issue. Next update when there is significant progress on determining the root cause, or at 1:30PM EDT.
- investigating Mar 20, 2025, 05:16 PM UTC
We are continuing to investigate this issue.
- resolved Mar 20, 2025, 06:57 PM UTC
The investigation revealed that this is a not a recent degradation, but a problem caused by previously known issues in policy evaluation. Veracode will continue to provide fixes for policy evaluation delays in the normal course of sustaining engineering. Customers that believe that they are seeing policy evaluation issues should contact Veracode Support. This incident has been resolved.