Veracode incident

Multiple platform services impacted by upstream vendor dependency issue

Notice Resolved View vendor source →

Veracode experienced a notice incident on October 20, 2025 affecting Platform and Static Analysis Services and 1 more component, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 11:00 PM UTC
Resolved
Oct 21, 2025, 01:43 AM UTC
Duration
2h 42m
Detected by Pingoru
Oct 20, 2025, 11:00 PM UTC

Affected components

PlatformStatic Analysis ServicesIDE ScannerPipeline ScannerSoftware Composition Analysis (SCA) ServicesDynamic Analysis Services

Update timeline

  1. identified Oct 20, 2025, 09:49 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Oct 20, 2025, 09:50 AM UTC

    The vendor has implemented a fix, and systems are recovering.

  3. identified Oct 20, 2025, 10:11 AM UTC

    Veracode systems continue to recover

  4. identified Oct 20, 2025, 10:22 AM UTC

    Veracode systems continue recovery

  5. identified Oct 20, 2025, 11:01 AM UTC

    Wait times and errors for Static and Dynamic scans are still above normal. Upstream Vendor dependencies are still stabilizing.

  6. identified Oct 20, 2025, 11:35 AM UTC

    Wait times and errors for Static, SCA and Dynamic scans are still above normal. Upstream Vendor dependencies are still stabilizing.

  7. identified Oct 20, 2025, 11:48 AM UTC

    Wait times and errors for Static, SCA and Dynamic scans are still above normal. Upstream Vendor dependencies are still stabilizing.

  8. identified Oct 20, 2025, 12:40 PM UTC

    Wait times and errors for Static, SCA and Dynamic scans are still above normal. Access to Platform reports is degraded. Upstream Vendor dependencies are still stabilizing.

  9. identified Oct 20, 2025, 01:07 PM UTC

    Wait times and errors for Static, SCA and Dynamic scans are still above normal. Access to Platform reports is degraded. Upstream Vendor dependencies are still stabilizing.

  10. identified Oct 20, 2025, 01:53 PM UTC

    Wait times and errors for Static, SCA and Dynamic scans are still above normal. Access to Platform reports is degraded. Upstream Vendor dependencies are still stabilizing.

  11. identified Oct 20, 2025, 03:30 PM UTC

    Platform access is currently intermittently impacted by upstream vendor impact. Wait times and errors for Static, SCA and Dynamic scans are still above normal. Upstream Vendor dependencies are still stabilizing.

  12. identified Oct 20, 2025, 04:08 PM UTC

    Platform access is currently impacted by upstream vendor impact. No new scans can be submitted. Wait times and errors for Static, SCA and Dynamic scans are still above normal. Upstream Vendor dependencies are still stabilizing.

  13. identified Oct 20, 2025, 06:10 PM UTC

    Platform access is currently impacted by upstream vendor impact. No new scans can be submitted. Wait times and errors for Static, SCA and Dynamic scans are still above normal. Upstream Vendor dependencies are still evolving and stabilizing.

  14. identified Oct 20, 2025, 07:41 PM UTC

    Platform access is currently impacted by upstream vendor impact. Some scans are successful. Wait times and errors for Static, SCA and Dynamic scans are still above normal. Upstream Vendor dependencies are still stabilizing.

  15. identified Oct 20, 2025, 08:42 PM UTC

    Platform access is intermittently impacted by upstream vendor impact. Some scans are successful. Wait times and errors for Static, SCA and Dynamic scans are still above normal. Upstream Vendor dependencies are still stabilizing

  16. monitoring Oct 20, 2025, 11:00 PM UTC

    Platform access and functionality has been restored. Impact from upstream vendors has been mitigated. Engineers continue to monitor the system. If there are concerns, please contact Veracode Support.

  17. resolved Oct 21, 2025, 01:43 AM UTC

    Platform access and functionality is functioning nomally. If there are concerns, please contact Veracode Support.