Vendr experienced a major incident on May 29, 2024 affecting User Login, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2024, 04:41 PM UTC
Customers may experience unexpected login issues through single-sign-on and Google authentication. We are investigating and will continue to update you as we know more. Please reach out to [email protected] with any questions or comments.
- identified May 29, 2024, 05:15 PM UTC
The issue has been identified and we are working on a fix. Thanks for your continued patience!
- monitoring May 29, 2024, 05:22 PM UTC
Hey there! It looks like we are back up and running. Please reach out to [email protected] if you have any further trouble.
- identified May 29, 2024, 05:27 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 29, 2024, 06:31 PM UTC
This issue is resolved for most users. A small subset of users may have trouble for the next 45 minutes or so. We will send the all clear when we are at 100%. Thanks for your patience.
- resolved May 29, 2024, 07:11 PM UTC
All users should once again be able to log in! Please reach out to support if you have any more trouble.