Vendr experienced a major incident on August 19, 2024 affecting Communication, lasting 5h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 19, 2024, 08:15 PM UTC
We are currently experiencing delays in email delivery, including magic link logins, due to an issue with our third-party email service provider. The provider has identified the problem and is working on a resolution. We are closely monitoring the situation and will provide updates as they become available. Some emails are now being delivered, indicating progress towards full resolution. We apologize for any inconvenience this may cause and appreciate your patience.
- resolved Aug 20, 2024, 01:17 AM UTC
The delay in email delivery, including magic link logins, has been fully resolved. Our third-party email service provider has successfully addressed the issue. All email services, including notifications and logins, are now functioning normally. We appreciate your patience during this interruption.