Vendr incident

Document upload is currently not working across Vendr

Major Resolved View vendor source →

Vendr experienced a major incident on October 1, 2024 affecting Vendr App, lasting 3h 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2024, 02:06 PM UTC
Resolved
Oct 01, 2024, 05:32 PM UTC
Duration
3h 25m
Detected by Pingoru
Oct 01, 2024, 02:06 PM UTC

Affected components

Vendr App

Update timeline

  1. investigating Oct 01, 2024, 02:06 PM UTC

    Users are currently unable to upload documents in Vendr. This is also preventing contract analysis and private offer requests. We are working hard to get this sorted out. Thanks for your patience. Please reach out to support if you have any additional questions.

  2. identified Oct 01, 2024, 04:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 01, 2024, 04:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 01, 2024, 05:32 PM UTC

    This is resolved! Thanks for your patience!