Vello incident

Issue with Vello API

Major Resolved View vendor source →

Vello experienced a major incident on March 20, 2024 affecting Vello App and Vello Desktop, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2024, 01:13 AM UTC
Resolved
Mar 20, 2024, 01:48 AM UTC
Duration
35m
Detected by Pingoru
Mar 20, 2024, 01:13 AM UTC

Affected components

Vello AppVello Desktop

Update timeline

  1. investigating Mar 20, 2024, 01:13 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 20, 2024, 01:13 AM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 20, 2024, 01:13 AM UTC

    Increased Error Rates with Vello API Service

  4. identified Mar 20, 2024, 01:19 AM UTC

    Identified a memory issue, fix is in flight to production.

  5. monitoring Mar 20, 2024, 01:21 AM UTC

    Fix is live, issue is resolved, monitoring.

  6. resolved Mar 20, 2024, 01:48 AM UTC

    This incident has been resolved.