Varago experienced a critical incident on January 12, 2022 affecting Vagaro.com and Vagaro Pro App and 1 more component, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2022, 03:16 PM UTC
We are currently experiencing a slowdown, affecting the responsiveness of the web platform as well as the Vagaro Pro app. Our engineers have identified the issue and are actively working toward a resolution. Further updates will be posted here as they become available. Thank you for your patience.
- investigating Jan 12, 2022, 04:25 PM UTC
Thank you for your continued patience. Our engineers are continuing to implement a resolution and are working to get everything back up and running as quickly as possible. The estimate is no more than 2 hours at this point. We will post an update here once the servers are running at full capacity.
- investigating Jan 12, 2022, 04:48 PM UTC
We are continuing to investigate this issue.
- investigating Jan 12, 2022, 05:27 PM UTC
We are experiencing extremely high traffic. Any users that are currently logged in should stay logged in and may see some functionality with the software. Those who are not logged in will be unable to access the service. Our developers are continuing to investigate the issue and implement a resolution. We hope to have everything up and running by 12:00 PM PST. Thank you for your continued patience and we apologize for the inconvenience.
- resolved Jan 12, 2022, 06:32 PM UTC
Our developers have identified and resolved the situation. All systems are back up and running at full capacity. Thank you for your patience and support.