Varago experienced a minor incident on June 15, 2022 affecting Vagaro.com, lasting 22h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 15, 2022, 05:49 PM UTC
Some users attempting to log into the web service from a computer are getting an error that the login is incorrect. Our team is working on the issue and will have it corrected shortly. Logging into Vagaro Pro from a phone, tablet, or PayDesk is functioning normally. Thank you for your patience.
- identified Jun 15, 2022, 06:11 PM UTC
Our engineers are continuing to work on the login and calendar display issue. Service through the Vagaro Pro app continues to be fully functional. We will post another update soon.
- identified Jun 15, 2022, 06:42 PM UTC
Our engineers are continuing to work toward a resolution. Another update will be posted in 30 minutes.
- identified Jun 15, 2022, 07:19 PM UTC
Our team continues to work with our partners on a resolution. Thank you for your continued patience.
- identified Jun 15, 2022, 08:28 PM UTC
Our team is still working with our partners on a resolution. Thank you for your continued patience.
- identified Jun 15, 2022, 09:20 PM UTC
Thank you for your continued patience. Our team is still working with our partners on a resolution. We will update once we have more information.
- monitoring Jun 15, 2022, 09:47 PM UTC
Login access via the web has been restored and all other services are functioning normally. We will continue to monitor the situation to ensure continued stability.
- monitoring Jun 16, 2022, 01:39 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 16, 2022, 04:23 PM UTC
The monitoring period has ended and this issue is resolved. We are undergoing root cause analysis to prevent like issues from surfacing in the future. Thank you, again, for your patience.