Varago experienced a minor incident on November 3, 2022 affecting Vagaro.com and Vagaro Pro App, lasting 6h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 03, 2022, 02:23 PM UTC
We have received reports of login/performance issues with the service. These are only affecting some businesses in the Western United States and Canada. Our team has identified that this is due to an issue at Microsoft. We are working with them to solve the issue as quickly as possible.
- identified Nov 03, 2022, 04:44 PM UTC
The issues have been resolved on both web and mobile platforms. This was due to ongoing maintenance with one of our partners. Our team is monitoring the situation. At this time, all systems are back up and running at full capacity. We thank you for all your patience while we restored the services.
- monitoring Nov 03, 2022, 04:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 03, 2022, 09:05 PM UTC
The performance issues related to logging in and loading have been resolved. While our third-party partner's scheduled maintenance is ongoing, our team is continuing to monitor the situation.