Varago experienced a minor incident on November 28, 2022 affecting Credit Card Processing, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 28, 2022, 06:38 PM UTC
We have received reports of credit card processing errors at checkout. Our team is aware of the issue and is already working on a fix. Our current estimated time of repair is 30 minutes and will have all functions restored as soon as possible. As a temporary workaround, you can send invoices that your clients will be able to pay remotely once the service is fully restored. Thank you for your patience.
- identified Nov 28, 2022, 07:03 PM UTC
Our team is continuing to work on the required adjustments. We will have the resolution or another update for you in the next 30 minutes. Again, if you are processing a checkout at the business, you can create an Invoice for your customers to pay remotely, once the service has been completely restored.
- monitoring Nov 28, 2022, 07:09 PM UTC
The processing delays have been corrected. All credit card processing services have been restored to their standard function. We will continue to monitor the environment, temporarily.
- monitoring Nov 28, 2022, 07:09 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 28, 2022, 07:22 PM UTC
This incident has been resolved and all processing services have been restored to normal function. Thank you kindly for your patience.