Varago incident

SOAP Notes, Forms, and Files Not Populating

Minor Resolved View vendor source →

Varago experienced a minor incident on April 12, 2023 affecting Vagaro.com and Vagaro Pro App, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2023, 05:12 PM UTC
Resolved
Apr 12, 2023, 07:11 PM UTC
Duration
1h 59m
Detected by Pingoru
Apr 12, 2023, 05:12 PM UTC

Affected components

Vagaro.comVagaro Pro App

Update timeline

  1. investigating Apr 12, 2023, 05:12 PM UTC

    Some customers are reporting SOAP Notes, Forms, and Files are not populating within Vagaro. Our development team is looking into it and will resolve it as quickly as possible. We will post another update in 30 minutes. Thank you for your patience.

  2. investigating Apr 12, 2023, 06:13 PM UTC

    Our team is continuing to investigate the issue. We will post another update in 30 minutes. Thank you for your patience.

  3. resolved Apr 12, 2023, 07:11 PM UTC

    All services are fully functional again. Thank you for your patience while we addressed this issue.