Varago incident
Western Region - Booking Appointments and Payment Collections partially impacted
Varago experienced a major incident on June 20, 2024 affecting Vagaro Pro App and Credit Card Processing, lasting 6h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 20, 2024, 04:24 PM UTC
We are currently experiencing some technical difficulties with our appointment booking and payment collection services in the Western region. This may be affecting some of our customers’ ability to book appointments and collect payments. Please be assured that our Engineering team is fully aware of this issue and is actively working on a resolution. We understand the inconvenience this may cause and we appreciate your patience and understanding as we work diligently to resolve this issue as quickly as possible. We will continue to keep you updated on the progress and expect to have more information shortly. In the meantime, if you have any questions or need further assistance, please do not hesitate to contact our customer support team.
- identified Jun 20, 2024, 07:36 PM UTC
Our Engineering team has identified the root cause and is actively working on a resolution. We will continue to keep you updated on the progress and expect to have more information soon. Thank you for your continued patience.
- monitoring Jun 20, 2024, 10:04 PM UTC
Our Engineering team has implemented the solution and confirmed that the issues have been resolved. We will continue to monitor the system and provide another update within 30 minutes. Thank you for your ongoing patience.
- resolved Jun 20, 2024, 10:56 PM UTC
This incident has now been resolved. Thank you very much for your cooperation and we apologize for any inconvenience.