Varago experienced a notice incident on January 22, 2025 affecting Vagaro Phone Support, lasting 5h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 22, 2025, 08:08 PM UTC
Due to a technical issue with our telecommunications provider, some Vagaro customers may experience difficulty reaching our Customer Support team by phone. We are actively working with our provider to resolve this issue. In the interim, please contact support via: Chat: https://support.vagaro.com/ Email: [email protected] We apologize for any inconvenience this may cause and will provide updates as they become available.
- investigating Jan 22, 2025, 10:43 PM UTC
We are still waiting for a resolution from our telecommunications provider. In the interim, please contact support via: Chat: https://support.vagaro.com/ Email: [email protected] We apologize for any inconvenience this may cause and will provide updates as they become available.
- resolved Jan 23, 2025, 01:20 AM UTC
The incident is now resolved.