Vanilla Forums incident

Network connectivity issues in YUL1/Montréal

Critical Resolved View vendor source →

Vanilla Forums experienced a critical incident on May 28, 2025 affecting VexxHost Canada Central Enterprise Plan Communities and VexxHost Canada Central Corporate Plan Communities and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2025, 09:46 PM UTC
Resolved
May 28, 2025, 10:07 PM UTC
Duration
20m
Detected by Pingoru
May 28, 2025, 09:46 PM UTC

Affected components

VexxHost Canada Central Enterprise Plan CommunitiesVexxHost Canada Central Corporate Plan CommunitiesVexxHost Canada Central Webhooks & Queue System

Update timeline

  1. investigating May 28, 2025, 09:46 PM UTC

    A core switch went offline while performing maintenance with our hosting provider. Both parties are aware of the issue and actively working to bring it back online as soon as possible.

  2. identified May 28, 2025, 09:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 28, 2025, 09:53 PM UTC

    The switch is back online, we're waiting for BGP/routing to settle. Connectivity to Cloudflare in particular is taking a moment to settle.

  4. resolved May 28, 2025, 10:07 PM UTC

    This incident has been resolved.